At Magellan Law, we take the health and safety of our clients and team very seriously. We also prioritize clear and transparent lines of communication. Accordingly, we wish to share some of the steps we are taking to respond to the COVID-19 outbreak.
As the impact of COVID-19 continues to evolve and new information becomes available daily, our goal at Magellan Law is to remain calm but ensure that we have a contingency plan in place to minimize potential impact to our clients and team.
Our team members have been instructed to sanitize their offices and workstations every night. We are taking steps above and beyond our usual strict cleaning regimens for our common areas, including reception and boardrooms (which are always sanitized after each meeting and at the end of the day), to help reduce the spread of germs. We have also posted hygiene reminders throughout the office and hand sanitizer has been made readily available.
We are monitoring the health of all team members and encouraging anyone who feels sick to stay at home. We have also temporarily ceased our group team meetings and, to the extent possible, are managing internal workflow electronically.
Further, our team members have been encouraged to avoid any physical contact (including handshakes) with clients and colleagues.
Thankfully, we are capable of transitioning our practice to a virtual office in the event that it becomes prudent or necessary to temporarily close our physical location. The use of document management, client management and practice management software assists us in having file information readily available in the event that our team members are working remotely.
We continue to monitor the local situation and are prepared for the possibility that our office may be faced with an exposure to the virus. Below we have set out what you can expect if we temporarily close our physical office:
- Our team members will continue to work on your file remotely. It is expected that the transition to a virtual office (if necessary) will be seamless for you as Magellan Law already maintains its active files electronically.
- All of our team members’ emails will be monitored. We will continue to be accessible to you by email for inquiries, requests and other correspondence. While we will arrange for mail forwarding, we encourage you to use email for transmission of documents in the event that our physical office is closed. If you have security concerns over email, we can arrange to use e-Courier, a secure email and file sharing tool, to ensure seamless service on your file.
- Annual reports and other filings will continue to be processed. Our office will complete all filings in the usual course to the extent that the BC Registry and/or other filing agencies remain open.
- All appointments will be by telephone or video call. While we value and enjoy the opportunity to meet with you in-person, we will make virtual arrangements for all meetings to minimize any potential exposure. Our voicemail system will be regularly monitored and our team members will be available by IP phones and/or cell phones.
As we navigate the potential challenges ahead, we will endeavor to keep you updated as quickly as possible. We value your continued trust and partnership with Magellan Law. Please feel free to reach out to us if you have any additional questions.